Privacy policy

This policy explains which personal data we collect on french-pinball.com, why, how long we keep it and how to exercise your rights, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Data controller

OTIDEA, owner of the French Pinball Factory brand, 11 rue du 11 Novembre, 65800 Aureilhan, France. Contact: contact form. See also our legal notice.

Data we collect

Quote request form

• full name, email address, profile (operator, business…) and project description: required;
• company and phone number: optional;
• products you are interested in (X2, Flipper VR, Pinwarp, ESPL) and the website language used.

Technical data

Like any web server, our hosting records technical logs (IP address, date, requested page) for security purposes. To protect the form against abusive submissions, the IP address is also kept in memory for up to 10 minutes.

Purposes and legal bases

• Answering your quote request and contacting you about it: pre-contractual steps taken at your request (GDPR article 6(1)(b)).
• Securing the website and preventing spam: legitimate interest (GDPR article 6(1)(f)).

Your data is never sold, rented or used to send you marketing communications without your consent.

Recipients and processors

Your requests are handled by the French Pinball Factory team. We rely on two service providers acting on our instructions:

• OVH SAS (2 rue Kellermann, 59100 Roubaix, France): website hosting, in France;
• Brevo (Sendinblue SAS) (106 boulevard Haussmann, 75008 Paris, France): delivery of your request by email (Brevo privacy policy).

Your data is hosted and processed within the European Union.

Retention periods

• Quote requests that do not lead to a contract: 3 years from the last contact. If a contract is signed, data is kept for the duration of the business relationship and then for the period required by law.
• Technical logs: a limited period required for security, 12 months at most.

Cookies

This website sets no cookies and uses no trackers or analytics tools. Fonts are hosted on our own servers: no data is sent to third parties when you visit. No consent banner is therefore required; should this change, this policy will be updated and your consent obtained beforehand.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, contact us through our contact form (profile “Other”), stating the purpose of your request. We reply within one month.

If you believe your rights have not been respected, you may lodge a complaint with the French data protection authority, the CNIL (cnil.fr).